Frequent Questions

How do I send my package?

When dealing with packages or boxes, deliver it to our office located at 110 Cypress Station Drive, Suite 111 (Emcar), Houston TX 77090, hours from 9:00 am to 4:00 pm.
Skids, large appliances, example: (refrigerators), deliver them at 1310 E. Richey Rd, Houston TX 77073, hours from 9:00 am to 4:00 pm.
Making your purchase online, place delivery to our address, then send us an e-mail to notify us the number of packages and the number of your order.

What cities of Venezuela do we send?

For packages: Domicile delivery available in Lecheria, Puerto La Cruz and Barcelona, to be agreed in the rest of the cities of the country.
General cargo: throughout the country.

What are the services we provide?

Shipping of air packages.
International freight transport with air and maritime licenses of Freight Forwarders approved by competent agencies in the USA.
Packing, repacking, palletizing, stuffing container, inventory, among other warehouse services.
Advisor and customs agency. We have extensive experience in the field and we hold a Venezuelan Customs Broker License.
International procurement.

What kind of cargo can I take?

Packages: Technological material, food, medicine, clothing, footwear, among others.
Related to the Oil & Gas Industry.
Related to the Construction Industry.
Related to the Food Industry.
Vehicles, machines, boats and yachts

What goods cannot be sent to Venezuela?

Psychotropic or narcotic substances (non-authorized drugs).
Weapons and ammunition.
Perishable foods (vegetables, meats, fruits, natural flowers).
Technology products that are prohibited for export in your country.
Explosives and / or inflammables.
Live or Dead animals.

What payment methods we accept?

For package services: Bank transfers, checks, Zelle, Paypal in USA, cash dollars in Venezuela.
For general cargo and freight services in the USA: Bank transfers, checks, Zelle.
For customs agency services Venezuela: Bank transfers.

How long does it take for the cargo to arrive?

Air 7 business days.
Maritime from 3 to 5 weeks

How often do shipments go out?

Once a week.